All we were trying to do at this point was order some drinks and enjoy the show. Long story short, we proceeded downstairs - as instructed and sat down. All because your staff could not handle a situation in the correct manner and would not simply just listen or let us go forth as instructed. Visitors don't highly appreciate lager at this spot. Whether a stag party, hen do or birthday party, Frankenstein is the place to be. The cocktail menu stayed on...theme, and were delicious and great value for money.More, We came in for food and drinks after a visit to the museum across the road. Please let me begin by explaining that we have frequented Frankensteins for many years - particularly during the Fringe and often recommended it to others. It was awesome sitting and spotting all the various props etc. As I’ve already stated - we are not rude, unruly people. Frankenstein Edinburgh, 3 FLOORS - 3 BARS 1 MONSTER EXPERIENCE, Whether a stag party, hen do or birthday party, Frankenstein is the place to be. The lack of customer service skills this young lady had was honestly breath-taking. A group of lads we’re bouncing off the walls because they were so drunk - but bar staff continued to serve them. Located in the heart of Edinburgh's old town, it's a must for all visitors. We also noticed a family beside us looking unsure how to order. On the evening of 3rd August 2019, we purchased tickets online to an Elvis tribute act. Open every weekend with live music and big screen sports. We were out as a family on a family outing - not a group of delinquents looking for a fight - we only wanted to watch a show which we had booked and paid for. Member of staff behind the bar was not very welcoming, very boring and dry atmosphere. Housed in a 19th century church, Mary Shelley’s tale gets real! Try perfectly cooked haggis, fish & chips and hamburgers to form your opinion about Frankenstein. We weren’t looking to argue or debate matter, only to rightly explain that we were doing what we had been told to do. We were out as a family on a family outing - not a group of delinquents looking for a fight - we only wanted to watch a show which we had booked and paid for. So, we left your establishment, having wasted £60.00 for the tickets and more money for drinks we weren’t allowed time to drink. Plenty of other pubs in the area that will provide a good service !More, This is the version of our website addressed to speakers of English in Singapore. You’ll love the horror themed decoration with monster shows, flashing lights, electric static charges, vats of bubbling liquid and the original black and white Frankenstein movies played on large screens above the bar. Frankenstein Pub, Edinburgh: See 1,056 unbiased reviews of Frankenstein Pub, rated 3.5 of 5 on Tripadvisor and ranked #875 of 2,297 restaurants in Edinburgh. We notified the bar staff. Good Afternoon, We have the hottest tunes, the best party nights, the craziest games, weekly chances to win, fantastic quiz nights, girls in fishnets, boys in fishnets, monsters and bar top dancers…. At this point, a far greater rude and aggressive man - who I believe may have presented himself as a manager - screamed at my partner and his Father that there was a queue and that they were jumping the queue. Note: your question will be posted publicly on the Questions & Answers page. Downstairs we have Edinburgh’s best Bierkeller serving a wide range of German & continental beer. All because your staff could not handle a situation in the correct manner and would not simply just listen or let us go forth as instructed. Furthermore, we, as already stated, have collectively never been asked to leave an establishment. The menu and drink selection also pay homage to the theme. We weren’t looking to argue or debate matter, only to rightly explain that we were doing what we had been told to do. Toilets were filthy dirty.. wouldn't bother to hunt staff down again to let them know. © Glendola Leisure Legal Stuff / Join Our Team / Covid-19 / Track & Trace. As we were going out, your staff continued to laugh and mutter under their voice - again, completely unacceptable I’m sure you would agree. Are you sure you want to delete this answer? "#$%&"(**&?&a8,,#"& b-07&c$. AVOID!More, My sister loved this, large Frankenstein outside making a lot of noise, not all the floors were open, showing old Boris Karloff film while we were there, very popular. Myself and the kids come here often, never had a bad meal, staff always lovely. Just need a drink...for half hour or so so it did the job. We tried to order food and its as though the staff try their best to ignore you, its very unclear if table service is provided or not, after finally...getting the attention of staff we were handed two filthy sticky menus and told to go to the bar. Even more frustratingly, we had done nothing wrong. After he left they literally started snorting it at their table. (Take them off the menu!) Set in a church this bar has been decorated really well in a Frankenstein stylee. A bouncer came along and spoke with them. There was a queue however the gentlemen manning the queue seen that I was holding tickets and ushered us to go downstairs - again, we followed instruction. Frankenstein Pub, Edinburgh: See 1,056 unbiased reviews of Frankenstein Pub, rated 3.5 of 5 on Tripadvisor and ranked #871 of 2,296 restaurants in Edinburgh. Whether we’re creating, serving or drinking them, there’s no denying that we’re serious about drinks. theme, and were delicious and great value for money. ! The food here really is of basic cheap quality,drinks were not much better-tried to order two different cocktail's to be told they were discontinued. As instructed, the time was nearing for the show to begin and so we made our way downstairs to the venue. I had the tickets in my hand and the other persons followed behind me. Wouldn’t call it a must see but it’s hard to describe the place without you actually seeing it. All we were trying to do at this point was order some drinks and enjoy the show. Apologies for any inconvenience. You will enjoy its food, especially tasty sundaes. Steer clear.More. A bouncer came along and spoke with them. Rude, Unfair And Unprofessional Staff. Myself and my partner again tried to offer an explanation and speak to this young lady however, again, the attitude we received was abhorrent and certainly not customer friendly! This other member of staff was not accepting an explanation and continued to talk over us stating that they were jumping the queue. for half hour or so so it did the job. Member of staff behind the bar was not very welcoming, very boring and dry atmosphere. Open until 1am Monday to Thursday and 2am Friday to Sunday we can cater for anything from dinners, birthday parties, stag or hen parties, corporate events, quiz nights... You name it, we do it. It was great. All staged around Frankenstein and laboratories- lights dimmed so you can’t see the filth or broken ornaments but it’s okay. We left. This man and young blonde-haired lady certainly would benefit from further customer service training and also perhaps ‘dispute-resolution’ training - for lack of better words.