"Validation" : { "jquery.json-1.3.js", "@context": "http://schema.org", Author. "profileplus.tracking.impression.enable" : false Here is my diagnostics number 103248445. I have the soundbar connected to the TV using the ARC connection (via Rocketfish 18Gbps HDMI cable) and then have a 4K disc player connected directly to the soundbar as well. "BASE_FORM_WARNING_TEXT" : "lia-form-warning-text", '; "integratedprofile.cta_connect_wide_dismissal_timestamp" : -1, SmartThings app and I think it automatically updated the firmware on the bar so I am wondering if that is possibly the root cause of my issue. "Results" : [ ] LITHIUM.DEBUG = false; "circle", "BASE_AJAX_SUCCESS_HIGHLIGHT" : "lia-ajax-success-highlight", "BASE_EFFECT_HIGHLIGHT_START" : "lia-effect-highlight-start", "BASE_FEEDBACK_SCROLL_TO" : "lia-feedback-scroll-to", Audio cut out from pc and into my tv got very annoying. "InlineMessageReplyContainer.js", "jquery.ui.resizable.js", "shortTitle" : "Samsung Community", Sorry, we're still checking this file's contents to make sure it's safe to download. ], You can try to unplug and re-plug it on the Sonos Arc and the TV. "jquery.scrollTo.js", This cannot be the fix we are expected to continue to utilize for years to come. Tried all sound profiles too thinking a volume control might be over reacting. Hi @Evanvar, thanks for the update, May I ask for the confirmation number for the Diagnostic report, So I can assist you further on this concern. Discussion Sound randomly cuts out when connected to TV with HDMI. "BASE_AJAX_LOADER_CONTENT_OVERLAY" : "lia-ajax-loader-content-overlay", "jquery.lithium-selector-extensions.js", Discussion Sound randomly cuts out when connected to TV with HDMI Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 RalphM (Moderator) a year ago. "AjaxSupport.js", Sony X950G and Denon x3400H AV Receiver connected via hdmi ARC. "Auth.js", } }, Your support staff can deal with people with more important issues. "DeferredImages.js", Sound cuts out every 30-40 minutes to receiver with any built in apps until I restart. "SurveyLauncher.js", "BASE_FORM_FIELD_VALIDATING" : "lia-form-field-validating", }, Connect a high-speed HDMI cable to the HDMI IN (ARC or eARC) port of the TV and to the HDMI OUT (ARC or eARC) of the audio … If your HDMI audio video signal is faulty, not working or repeatedly dropping out - then don't panic! 1590010709 is my diagnostic number. "imageupload.max_uploaded_images_per_upload" : 100, "Seo" : { I pretty much have to power cycle the speaker every time i want to use it with my TV (the sounds works fine when just playing music). I have played 3 UHD discs so far, all with Dolby Atmos, with no issues. There was a Sonos update yesterday, not sure if that was related. "PolyfillsAll.js", "query-input": "required name=search_term_string" "max" : 50, window.FileAPI = { jsPath: '/html/assets/js/vendor/ng-file-upload-shim/' }; "DropDownMenuVisibilityHandler.js", LITHIUM.Components.ORIGINAL_PAGE_CONTEXT = 'EP9AL9gl6EOfAlKKKuzLbUdmXUzYCjp-SGRMtciImefxmTRgw-jr6R5mCudIWmdR8uZHFpbXX344LaOrb99mUo6-fDTMQ3fg9JeQ1ufSTJv_5FGH5Zpgrs1wDynSEWFir5cHrolPoojxhD8DekXXkprhXUrbLst8std0IaHnVmFSkXiGgU2_NhFOkkFErfsyy7MqNW7Fw_9CJbPMFoaUpQRApVGNUl9RVbXcZCQxGYQkoLDeHEgT9PdtN1rexhK7KOjNIRDXVJOkWHUszaMAOx5pqQ4-tZ__oJbXYFmU7Nf5oeQPfBpvBpauGAiufjl6FRjnaFxQ-8l6B77-0iQ3Mpil0sFN7c7zTcEOnT7uxzc. I tried three different shows/movies on Netflix and one show on Prime Video, all with the same result. Hi @Kamenrider, thanks for the update. "loginUrlNotRegisteredDestTpl" : "/plugins/custom/samsung/samsung_oauth_sso/sso_login_redirect?redirectreason=notregistered&referer=%7B%7BdestUrl%7D%7D" "pathElement" : { "skins" : [ "communityPrefix" : "/bgros26334", { "type" : "string" Never had this issue with the old playbar. Learn more about our cookies. Hi  @Kamenrider, Thanks for reaching out, and thanks for taking the time to send a diagnostic report. } "imageupload.max_uploaded_images_per_user" : 3500, ARC cuts out on all settings in every combination on each device, Digital, PCM, Auto Detect, Sync on or off, etc etc. What about other sources such as TV (HDMI ARC) or peripheral device connected via HDMI to sound bar. hi i am having the same issues, did you get to solve the problem? I have just got audio to work over ARC by enabling simplink on my TV. ], My diagnostic number is 1533580006. "title" : "Audio & Video", In between then and when I tried it again with the resulting sound issue, I downloaded the Samsung SmartThings app and I think it automatically updated the firmware on the bar so I am wondering if that is possibly the root cause of my issue. "BASE_SPOILER_CONTAINER" : "lia-spoiler-container", Unfortunately HDMI2 stopped working. you may try to unplug and replug the HDMI Arc cable from both ends and replug it back in, and check if there are any improvements on the sound. "prefix" : "@", Box. "blog.toc_maximum_heading_level" : { }, "none" "@type": "WebSite", I’ll ask you to submit a diagnostic report for us to further investigate what could be causing this issue. In my case I have a LG 65SK8500 and a Samsung K950 connected via ARC. Because HDMI is capable of carrying audio, so in case you plugged your system into a TV or receiver, it defaults to sending audio out of the HDMI port. "title" : "English", ", "BASE_TABS_ACTIVE" : "lia-tabs-active", "shortTitle" : "Samsung Community", I have played 3 UHD discs so far, all with Dolby Atmos, with no issues. "BASE_AJAX_LOADER_OVERLAY" : "lia-ajax-loader-overlay", "BASE_DEFERRED_IMAGE" : "lia-deferred-image", LITHIUM.CommunityJsonObject = { "max" : 1000, "ActiveCast3.js", LITHIUM.PrefetchData = {"Components":{},"commonResults":{}}; Hopefully a firmware update will fix this issue. "nodeType" : "Board", "User" : { "WebTracking" : { "BASE_BUTTON" : "lia-button", "jquery.ui.draggable.js", "MessageViewDisplay.js", "isoneof" : [ "profile.language" : "en-gb", Also, try to unplug and re-plug the HDMI ARC/ E-ARC cable on the Arc and the TV. "isoneof" : [ ], LITHIUM.useCheckOnline = false; I’m hoping it will not cause any other issues in the future. "type" : "integer" Home do I set bitstream in the TV?, because its not an option to do It on the soundbar. If this setting is available for your product, Set the ARC/eARC or TV Audio Input Mode of the audio system to On or Auto. If the cuts out again, I'll update this post. "integratedprofile.lang_code" : "en", "page" : "ForumTopicPage", }, "ElementQueries.js", "layout.format_pattern_date" : "dd-MM-yyyy", Hi @Ben4550, thanks for the update. I was really impressed but have had a lot of problems. "Lithium.js", It’s encouraging to see a response from the staff. "NoConflict.js", "tkb.toc_heading_list_style" : "disc", }; "SearchForm.js", Search. "integratedprofile.hide_social_networks" : false, "BASE_FORM_FIELD_WARNING" : "lia-form-field-warning", "jquery.placeholder-2.0.7.js", "samsung_responsive", Our phone support number: 1-800-680-2345. Please provide a software fix. "type" : "string" "jquery.hoverIntent-r6.js", }, "layout.messages_per_page_linear" : 30, Hi @Ugotsurbed, Thanks for reaching out and welcome to the community. "max" : 50, }, "jquery.ui.position.js", "Components.js", When I play any non-Dolby Atmos content on either app the sound plays with no issues. }, "Feedback" : { A soundbar is running the latest firmware. Upon checking on it, the diagnostic shows everything is normal in your Sonos Arc. "path" : "Community:Samsung Community/Category:Samsung Community/Board:Audio & Video/Message:Samsung HW-N950 Sound Cutting Out Using ARC" We're here to answer any further questions you have. "BASE_FORM_FIELD_ERROR_NO_FOCUS" : "lia-form-field-error-no-focus", Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! "Placeholder.js", "viewHref" : "/t5/audio-video/samsung-hw-n950-sound-cutting-out-using-arc/td-p/924320", }, "title" : "Samsung Community" "Server" : { I have a Panasonic Viera TV TX-50CX680B which is Viera Link. I had to power cycle the Arc to overcome. !-- End Google Optimize --> "blog.toc_heading_list_style" : { The sound from the tv will play for around 5 seconds and then cut out for around 1 second, play for 5, out for 1, on and on. "jquery.iframe-shim-1.0.js", I have the soundbar connected to the TV using the ARC connection (via Rocketfish 18Gbps HDMI cable) and then have a 4K disc player c. onnected directly to the soundbar as well. We'll send you an e-mail with instructions to reset your password. "min" : 5, "Tooltip.js", "layout.message_body_image_max_size" : 1000, "jquery.ui.dialog.js", Please check your Community inbox. "potentialAction": { "jquery.blockui.js", Turn on the Control for HDMI or BRAVIA Sync on both devices.